Shipping policy
Shipping
| Method | Cost (AUD) | Time |
|---|---|---|
| Standard (AUS) | $10 or FREE over $70 | 2~8 Business Days |
| Express (AUS) | $15 | 1~3 Business Days |
| New Zealand |
$20.00 | 10-20 Business Days |
| All Other International | $35.00 | 10-30 Business Days |
General information
- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- Shipping methods include Australia Post and Sendle.
- Contact us to see if we ship to your country.
- All orders are processed 10:00am till 4:00pm daily except public holidays.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Care team.
International Shipping
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
- For NZ customers and NZ deliveries: We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
- If your order weight is above our standard limits, please contact us directly for a shipping quote.
- BMFHQ will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
- All orders are shipped from our dispatch centre via Australia Post or Sendle.
- Once exported from Australia, parcels are transferred to your country's most reliable shipping service. For the most detailed tracking updates, please check your tracking through your country's courier website directly.